Refund & Cancellation Policy
At Bake Bazaar Mart, customer satisfaction and quality are our highest priorities. Whether you ordered celebratory bakes in Karachi or general household products nationwide, here is how our transparent return and refund policies protect your purchase.
Fresh Bakery & Custom Cake Policy
Because cakes, cupcakes, and bakery goods are perishable and prepared fresh to order, they cannot be returned after successful delivery. However, if your cake arrives damaged in transit, spoiled, or significantly different from your confirmed brief, please photograph the issue and email our support team at info@bakebazaarmart.com within 4 hours of delivery. We will promptly issue a full replacement or refund.
Home, Kitchen & General Store Products
For non-perishable goods (Kitchen Essentials, Home & Decoration, Watches, Baskets & Storage, and Daily Essentials), we offer a 3-day inspection window upon delivery. If an item arrives broken, defective, or incorrect, contact us at info@bakebazaarmart.com with your order reference number and pictures of the product. Items must be in original condition with unused packaging.
Cancellation Timeframes
Standard Store Orders: Orders can be cancelled free of charge at any time prior to packing and courier dispatch.
Custom Cakes & Event Bakes: Custom cake orders must be cancelled at least 24 hours prior to the scheduled delivery date, as bespoke design, ingredient allocation, and baking commence early on the morning of production.
Refund Processing & Timelines
Approved refunds for bank transfer payments are credited back to your designated bank account within 2 to 3 business days. For Cash on Delivery (COD) orders, approved refunds are transferred via direct online bank transfer or issued as a store credit voucher, based on your preference.